Frequently Asked Questions

GENERAL

What is GMovies?

GMovies is the Philippines' first and only movie schedule and ticketing platform that aggregates over 100 cinemas nationwide - including Ayala Malls cinemas, SM Malls cinemas, Theater Mall & Promenade Greenhills cinemas, Lucky Chinatown Mall and Cinema ‘76.

Here's a complete list of participating cinemas.  Ayala Malls Cinemas
Abreeza
Alabang Town Center
Ayala Center Cebu
Bonifacio High Street
Centrio, Glorietta
Greenbelt 1 & 3 
Harbor Point
Market! Market! 
MarQuee
Solenad
U.P. Town Center
The 30TH
Fairview Terraces
South Park Cinema
Vertis North
TriNoma

Cinema '76
San Juan


Greenhills
Greenhills Promenade Mall
Greenhills Theatre Mall



Megaworld
Lucky Chinatown


Robinsons Movieworld
Forum Robinsons
Robinsons Angeles
Robinsons Galleria Cebu
Robinsons Galleria Ortigas
Robinsons Magnolia
Robinsons Metro East
Robinsons North Tacloban
Robinsons Place Antipolo
Robinsons Place Antique
Robinsons Place Bacolod
Robinsons Place Butuan
Robinsons Place Dasmariñas
Robinsons Place Dumaguete
Robinsons Place Gen Trias
Robinsons Place Gensan
Robinsons Place Iligan
Robinsons Place Ilocos
Robinsons Place Iloilo
Robinsons Place Imus
Robinsons Place Jaro
Robinsons Place Las Piñas
Robinsons Place Lipa
Robinsons Place Malolos
Robinsons Place Manila
Robinsons Place Naga
Robinsons Place Ormoc
Robinsons Place Palawan
Robinsons Place Pangasinan
Robinsons Place Roxas
Robinsons Place Santiago
Robinsons Place Tacloban
Robinsons Place Tagum
Robinsons Sta. Rosa
Robinsons Starmills


SM Cinemas
SM Angono
SM Aura
SM Bacolod
SM Bacoor
SM Baguio
SM Baliwag
SM Batangas
SM BF Paranaque
SM Bicutan
SM Cabanatuan
SM Cabanatuan Mega Center
SM Calamba
SM Cauayan
SM CDO Downtown Premier
SM Cebu Seaside
SM City Cagayan de Oro
SM City Cebu
SM City Clark
SM City Consolacion
SM City Davao
SM City East Ortigas
SM City North EDSA
SM City Olongapo
SM City Pampanga
SM City Puerto Princesa
SM City San Fernando
SM Dasmarinas
SM Fairview
SM General Santos
SM Iloilo
SM Lanang Premier
SM Light
SM Lipa
SM Lucena
SM Mall of Asia
SM Manila
SM Marikina
SM Marilao
SM Masinag
SM Megamall
SM Molino
SM Muntinlupa
SM Naga
SM Novaliches
SM Rosales
SM Rosario
SM San Jose Del Monte
SM San Lazaro
SM San Mateo
SM San Pablo
SM Sangandaan
SM Southmall
SM Sta. Mesa
SM Sta. Rosa
SM Sucat
SM Tarlac
SM Taytay
SM Trece Martires
SM Valenzuela
Available for download for free on Google Play Store (Android) and on the App Store (iOS) as well as on the web via www.gmovies.ph GMovies makes booking seats and buying cinema tickets convenient and hassle-free. Skip the lines and go straight to the cinema door with GMovies. Get inside, not in line!
Check out GMovies for movie reviews and exclusive movie ticket promos too!

What are the features of GMovies?

GMovies is the ultimate app for movie buffs and movie-goers.

  - The Quick Buy button makes you book instantly by choosing a movie, cinema, screening time and seats. 
   - Book upcoming movies and get a notification when tickets are available. 
   - Mark your favorite cinemas to get easy access to its movie lineup and schedule. 
   - Select and secure your seat/s even before going to the cinemas. 
   - Enjoy exclusive movie ticket promotions through promo and claim codes. 
   - Earn points towards free tickets by completing tasks. 
   - Choose from different payment options to conveniently pay for tickets.
   - Receive your e-ticket/s instantly via app and your phone's gallery. 

SCHEDULES

Can I use the GMovies mobile app to check movie schedules?

Yes of course! You can check out movie schedules from any of your favorite cinemas nationwide.

Can I view available seats in the app?

You can view available seats of our cinema partners - Ayala Malls Cinemas, SM Cinemas, Greenhills Cinemas and Cinema ‘76.

RESERVATION

How do I book seats and buy tickets through GMovies mobile app?

Follow these steps on how to reserve and buy tickets through GMovies.

1. Download the GMOVIES app on your smartphone and sign up.
2. Select a movie.
3. Pick a location.
4. Choose date, showtime, and seats then click continue.
5. Choose your preferred payment method.

6. Click CONTINUE TO PAYMENT to Review Booking Summary and click BUY TICKETS.


After successful payment, you will be notified via SMS and email. Your GMovies e-ticket is automatically saved in the app under the "Ticket" tab in the "My Account.” Present your GMovies e-ticket to the porter at the cinema door.

How to book your movie tickets with a claim code / free pass / voucher code or promo code?

1. Download the GMovies app on your smartphone and sign up.
2. Open the app, select a Movie, Cinema, Date & Showtime.
3. Enter your Free Pass Code or Promo Code under the Discounts & Free Passes Box and click APPLY.
4. Kindly choose the payment method applicable for your code and click CONTINUE TO PAYMENT .
5. Review your booking summary.
6. Click BUY TICKETS.
After successful transaction, you will receive an SMS and email notification. Your GMovies e-ticket is automatically saved in the app under the "Ticket" tab in the "My Account.” Present your GMovies e-ticket to the porter at the cinema door. 
Promo codes can't be applied in conjunction with MPASS accounts. Claim codes (free pass) are one-time use only.

What payment options are available for GMovies?

You can pay via locally-issued Credit Card (MasterCard/Visa), G-Cash, Ayala Malls Cinema's M-Pass or through claim codes.
There is an additional convenience fee of Php25 per ticket is charged for Ayala Malls Cinemas, Cinema ‘76, and Php20 per ticket for all other partner cinemas.

I tried to purchase tickets online but my payment did not push through because of an error. When I tried to purchase the tickets again for the same seats, those were already taken. Does this mean that my previous transaction pushed through? I did not receive any email confirmation for this.

Our system locks in the seat/s selected for 30 minutes once you have reached the payment page, hence when you tried to check the seats again after your previous unsuccessful transaction, they were still marked occupied. You may try to purchase again after the said lock-in period.

Can I cancel and request refund for the tickets I won’t be able to use?

Transaction cancellation are only allowed for any Ayala Malls Cinema transaction booked through credit card and GCash. You may cancel by using the cancellation link found in the GMovies email confirmation should be done 1 hour and 30 minutes or more before the screening time. Failure to cancel within the allowable period will deem your transaction as final and non-refundable.

For MPass transactions, you may cancel your reservation one (1) hour before the screening time. Kindly send the electronic payment confirmation to support@gmovies.ph. Transactions that are booked using claim codes (free pass codes) are considered final and cannot be cancelled. 

Tickets purchased for Greenhills Cinemas, SM Cinema, Robinsons Malls Cinemas and Cinema ‘76 are final, non-refundable and non-exchangeable, as requested by our cinema partners.

Who can I contact in case of an error?

If you experience any glitch or difficulty with GMovies, please email us at support@gmovies.ph.