Frequently Asked Questions


What is GMovies?

GMovies is the Philippines' first and only movie schedule and ticketing platform that aggregates over 100 cinemas nationwide - including Ayala Malls cinemas, SM Malls cinemas, Theater Mall & Promenade Greenhills cinemas, Lucky Chinatown Mall and Cinema ‘76.

Available for download for free on Google Play Store (Android) and on the App Store (iOS) as well as on the web via, GMovies makes booking seats and buying cinema tickets convenient and hassle-free. Skip the lines and go straight to the cinema door with GMovies. Get inside, not in line!

Check out GMovies for movie reviews and exclusive movie ticket promos too!

What are the features of GMovies?

GMovies is the ultimate app for movie buffs and movie-goers.
   - Book seats & buy tickets to over 100 partner cinemas - Ayala Malls, SM Malls, Theater Mall & Promenade Greenhills, Lucky Chinatown Mall and Cinema ‘76.
   - Check movie schedules of all cinemas nationwide.
   - Stay up-to-date about upcoming blockbusters.
   - Read up on the latest movie reviews.
   - Get exclusive movie ticket perks!


Can I use the GMovies mobile app to check movie schedules?

Yes of course! You can check out movie schedules from any of your favorite cinemas nationwide.

Can I view available seats in the app?

You can view available seats of our cinema partners - Ayala Malls Cinemas (Abreeza, Ayala Center Cebu, Bonifacio High Street, Centrio, Glorietta 4, Greenbelt 1, Greenbelt 3, Harbor Point, Marquee, Market! Market!, Trinoma, SouthMall, Fairview Terraces, Vertis North, Centrio, Solenad, Ayala Malls Legaspi, Ayala The30TH, UP Town Center), SM Cinemas, Greenhills Cinemas (Promenade Mall and Theater Mall), Lucky Chinatown Mall, and Cinema ‘76.


How do I book seats and buy tickets through GMovies mobile app?

-How to redeem your discounted movie tickets via a promo code?
   1. Download the GMOVIES app on your smartphone and sign up.
   2. Select a movie.
   3. Pick a location.
   4. Choose date, showtime, and seats then click continue.
   5. Enter promo code and click "Apply"
   6. Choose CREDIT CARD as payment method and enter credit card details.
Your GMovies e-ticket is automatically saved in the app under the "Ticket" tab in the "My Account.” Present your GMovies e-ticket to the porter at the cinema door.

- How to redeem your movie tickets via a claim code?
   1. Download the GMovies app on your smartphone and sign up.
   2. Select your movie and click “BUY TICKETS”.
   3. Choose participating cinema then select date, showtime, seats and click CONTINUE
   4. Select “CLAIM CODE” under Choose Payment..
   5. Click BUY TICKETS.
   6. Enter the 16 alphanumeric CLAIM CODE. Click SUBMIT once code has been verified with a check mark.
Your GMovies e-ticket is automatically saved in the app under the "Ticket" tab in the "My Account.” Present your GMovies e-ticket to the porter at the cinema door.

What payment options are available for GMovies?

You can pay via locally-issued Credit Card (MasterCard/Visa), Bank Deposit (over-the-counter payment), G-Cash, Ayala Malls Cinema's M-Pass or through claim codes.
For Credit Card and Bank Deposit payments, an additional convenience fee of Php25 per ticket is charged for Ayala Malls Cinemas, Cinema ‘76, and Php20 per ticket for all other partner cinemas.

I tried to purchase tickets online but my payment did not push through because of an error. When I tried to purchase the tickets again for the same seats, those were already taken. Does this mean that my previous transaction pushed through? I did not receive any email confirmation for this.

Our system locks-in the seat/s selected for 20 minutes once you have reached the payment page, hence when you tried to check the seats again after your previous unsuccessful transaction, they were still marked occupied. You may try to purchase again after the said lock-in period.

Can I cancel and request refund for the tickets I won’t be able to use?

To cancel your credit card transaction, please click the cancellation link in the GMovies email receipt. Transaction cancellations are only allowed for any Ayala Malls Cinema and can be processed within 1 hour and 30 minutes before the screening time.

For MPass transactions, you may cancel your reservation one (1) hour before the screening time. Kindly send the electronic payment confirmation to

Tickets purchased for Greenhills Cinemas, SM Cinema, Robinsons Malls Cinemas, Cinema ‘76, and Lucky Chinatown are final, non-refundable and non-exchangeable, as requested by our cinema partners.

Who can I contact in case of an error?

If you experience any glitch or difficulty with GMovies, please email us at